Our Services

Software and hardware.
Every layer of your stack.

From network architecture and cloud security to physical server installation and on-site maintenance — all delivered under a single managed contract.

Software Services

Managed software and cloud

24/7 monitoring, security operations, cloud governance, and strategic advisory — all under recurring contract SLAs.

Network Infrastructure

Build the backbone your enterprise depends on.

Design, deploy, and manage high-availability network architectures that scale with your business — from SD-WAN to zero-trust segmentation.

Explore service

Cybersecurity

Defend your perimeter. Protect your data. Stay compliant.

End-to-end security operations — threat detection, incident response, compliance, and continuous vulnerability management.

Explore service

Cloud Solutions

Migrate, optimize, and govern your cloud environment.

Multi-cloud strategy, migration execution, and ongoing FinOps management for AWS, Azure, and GCP.

Explore service

IT Support & Helpdesk

Always-on support for your team, everywhere.

Tier 1–3 helpdesk, endpoint management, and on-site support with guaranteed SLA response times.

Explore service

Data Backup & Recovery

Recover in minutes. Not days.

Automated, encrypted backup solutions with tested recovery playbooks for on-prem, cloud, and hybrid environments.

Explore service

IT Consulting

Strategic technology guidance, not just execution.

CTO-as-a-service, technology roadmap planning, vendor selection, and digital transformation advisory.

Explore service

Hardware Services

Physical infrastructure, on contract

Hardware installation, preventive maintenance, infrastructure provisioning, and on-site engineer coverage — scheduled and on-demand, under the same contract as your software services.

Hardware Installation & Setup

Physical infrastructure, deployed right the first time.

End-to-end procurement, rack-and-stack, cabling, and commissioning of servers, workstations, networking equipment, and peripherals across single or multi-site environments.

Explore service

Hardware Maintenance & Repair

Keep your physical infrastructure running at peak performance.

Scheduled preventive maintenance, break-fix support, diagnostics, and parts replacement under contract — covering servers, networking gear, storage, and end-user hardware.

Explore service

Infrastructure Provisioning

From procurement to decommission — the full lifecycle.

Strategic hardware procurement, multi-vendor coordination, deployment project management, and end-of-life decommissioning with secure data destruction.

Explore service

On-site Support

Hands on the ground, wherever your infrastructure lives.

Scheduled and on-demand on-site engineering coverage for hardware deployment, incident response, and routine maintenance across your office and datacenter locations.

Explore service

How We Engage

Ongoing contracts, not one-off projects.

Every Thiago McLaren engagement is a recurring contract — covering both software and hardware under a single SLA, a single account team, and a single invoice.

Essential

Foundational coverage for growing enterprises.

Custom

Annual contract, per-seat pricing

Software Services

  • Tier 1–2 helpdesk (business hours)
  • Endpoint monitoring and patching
  • Monthly security scans
  • Cloud cost reporting
  • Standard SLA: 4-hour response

Hardware Services

  • Annual preventive maintenance visit
  • Break-fix support (NBD parts)
  • Asset inventory and tagging
Get a Quote
Most Popular

Managed

Full-spectrum managed IT with hardware included.

Custom

Annual contract, all-inclusive per-site pricing

Software Services

  • 24/7 Tier 1–3 helpdesk
  • SOC monitoring and threat detection
  • Cloud governance and FinOps
  • Quarterly business reviews
  • Enhanced SLA: 2-hour response

Hardware Services

  • Quarterly preventive maintenance visits
  • 4-hour on-site dispatch SLA
  • Hardware break-fix and parts replacement
  • Annual hardware health assessment
Get a Quote

Enterprise

Dedicated resources, hardware lifecycle, and strategic advisory.

Custom

Multi-year contract, dedicated team

Software Services

  • Dedicated NOC and SOC teams
  • vCTO and strategic advisory
  • Compliance management (SOC 2, HIPAA)
  • Custom SLA: sub-1-hour response
  • Unlimited helpdesk seats

Hardware Services

  • Full hardware lifecycle management
  • Scheduled weekly on-site coverage
  • 2-hour emergency dispatch SLA
  • Procurement and refresh planning
  • Secure decommissioning included
Contact Sales

All plans are recurring contracts — month-to-month, annual, or multi-year terms available. Pricing is customized to your environment. No hidden fees.